At The Messengers International, we are committed to protecting our customers’ privacy. The purpose of this Privacy Statement is to inform our customers of The Messengers International's practices relating to the collection, use and disclosure of personal information that we may receive in association with our customers’ use of our shipping and related products and services, our customers’ access to or use of our websites, or other interactions our customers may have with us.

What Personal Information We Collect and How We Use It

We collect personal information about every shipment tendered to The Messengers International so that we can provide our customers with the transportation and information services necessary to make shipping convenient, and bill our customers accurately for the products and services we provide to them. Examples of the personal information we collect in relation to shipments include:

  • contact information (such as name, address, e-mail address and personal telephone number);
  • proof of identity (such as signature); and
  • financial and billing information (such as credit card details and credit history).

We use the personal information we collect in relation to shipments so that we can:

  • provide our customers with timely and reliable products and services, including the pick-up and delivery of shipments, the performance of logistics services, the arrangement of customs brokerage services, and communication with our customers about the status of their shipments (including through our online shipment tracking application, by telephone or by e-mail);
  • bill our customers for the products and services we provide them, including the verification of their credit, the authentication of their identities, and the production of detailed invoices that help them verify the charges billed to them;
  • establish, maintain and develop relationships with our customers, including the management of their accounts with The Messengers International;
  • develop, promote and manage our products and services, including the completion of market studies and the communication of new products and services, special offers, promotions, and service tips (see “Email Management - Anti-Spam” section below); and
  • assist law enforcement agencies, collect debts owed to The Messengers International, protect The Messengers International’s business interests (including enforcing The Messengers International’s Terms and Conditions of Service), and generally meet requirements imposed by law.

When We Disclose Personal Information

We may transfer personal information to third parties engaged to assist us in providing products and services to our customers, to otherwise carry out one or more of the purposes described above, or to administer our distribution lists. Such third parties may include, among others, other transportation companies or local pick-up and delivery agents involved in the pick-up, transportation and delivery of shipments, customs brokers and information services/technology service providers. When transferring personal information to third parties, we use contractual or other means to provide a level of protection comparable to our own level of protection while the personal information is in the third party’s custody. In addition, we may share personal information with The Messengers International’s affiliates for the purpose of facilitating one or more of the purposes described above. Due to the location of some of these third parties and affiliates or the location of their computer servers, personal information is sometimes transferred, processed and held outside of Canada or on virtual servers.

We reserve the right to co-operate fully with local, provincial, state and federal officials in any investigation relating to any personal information (including private electronic communications transmitted on any The Messengers International website) or any purported unlawful activities. We also reserve the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual direct or indirect sale, merger or other transfer of the assets or shares of The Messengers International Inc. or a division thereof, provided that the third party agrees to adhere to the principles expressed in this Privacy Statement and the information does not constitute all or substantially all of the assets being transferred.

Except as stated above, we will not, without our customers’ consent, sell, share, transfer, license, trade or rent personal information received from them to others.

How We Obtain Consent

The form of consent we obtain from an individual, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances. We will not, as a condition of the supply of our products and services, require any individual to consent to the collection, use or disclosure of his or her personal information beyond that required to fulfill the purposes described above or otherwise described at the time consent is sought.

When a customer provides us with personal information relating to an individual other than themselves (such as the intended recipient of the shipment), we rely on the customer who is providing us with the personal information to obtain that individual’s consent to our collection, use and disclosure of their personal information in the circumstances.

Email Management - Anti-Spam

From time to time, The Messengers International sends to its customers or other parties commercial electronic messages including surveys, invitations, market studies, and messages relating to its new products, services, special offers, promotions, contests, and service tips. Where required by law, The Messengers International obtains express consent before sending these messages and includes an option to unsubscribe in the message. Recipients who no longer wish to receive these types of messages from us may unsubscribe from our mailing list. Once a recipient has unsubscribed from our list (a request with which The Messengers International will comply with 10 business days), The Messengers International will no longer send commercial electronic messages to the email address that was used by the recipient to unsubscribe. If a recipient has more than one email address, each email address must be unsubscribed from our list. After an unsubscribe request is performed, a recipient may continue to receive other types of email messages from The Messengers International that do not fall within the definition of “commercial electronic messages”, such as emails that are generated by our online shipping tool in connection with the creation of a shipment or those that relate to the management of a user’s account.

The Messengers International encourages customers or other affected parties to bring forward any complaints about The Messengers International’s email practices to the attention of The Messengers International’s Privacy Officer using the contact information provided below.


A cookie is a small file containing information that a website creates when you visit it. A cookie can track how and when someone uses a website and/or other websites which they visited and can store that information. There are two common types of cookies: "session cookies" and "persistent cookies". Session cookies store information only for the length of time that someone is connected to a website -- they are not written onto the person’s hard drive. Once the person leaves the website, the originator of the cookie no longer has the information that was contained on it. We use session cookies as an additional security feature.

When our customers log on to our websites and are authenticated through their User ID and password, a cookie will store the identification number of their browser. Throughout their session, the session cookie acts as a type of digital signature to identify our customer’s current session to the web server. The web server will monitor our customer’s browser number to ensure that, at all times during the session, we are dealing with our customer.

We also use session cookies to track our customers’ visits to our website. We use that information to determine the type of information that our customers are looking for on our website and to improve our website. We use information about the site our customers visited immediately prior to our site to assess the viability of links to our site that we have created on third party sites. The information stored in "persistent cookies" is written onto our customer’s hard drive and remains there until the expiry date of the cookie. From time to time, we use persistent cookies to store non-sensitive personal information. Currently, most browsers do not distinguish between session cookies and persistent cookies. For our websites to operate, our customer’s browser must be set to accept cookies. If a customer is concerned about having his or her browser enabled to accept cookies while he or she is surfing other websites, we recommend that his or her browser be set to notify him or her when it is receiving a cookie. This gives the customer the ability to accept or reject cookies presented by the web server he or she is visiting. We suggest contacting the browser’s programmer on how to do this.

Google Analytics

The Messengers International uses Google Analytics to collect data on how its customers navigate and use The Messengers International’s E Ship® Server (“ESS”). There is limited use of cookies to analyze what functions customers use the most, and which pages and buttons are most frequently accessed. The data collected is only used for analytical purposes to facilitate an enhanced customer shipping experience through the development of improved features for ESS in the future. As well, there is a two (2) year expiry date for the data collected using cookies. There is no personal information collected and The Messengers International does not track shipment data using Google Analytics. Please refer to the site "How Google uses data when you use our partners' sites or apps" at this link: , for a discussion of how Google may use data collected from Google Analytics.

How We Protect Personal Information

We make all commercially reasonable efforts to ensure that personal information collected is protected against loss and unauthorized access. Access to our customers’ personal information is restricted to selected The Messengers International employees and contractors. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access. While we use commercially reasonable efforts to limit access to our vehicles and premises to authorized personnel, we cannot guarantee the confidentiality of information that is displayed on any shipment package or shipment label.

Retention of Personal Information

We retain our customers’ personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.

Links to Third Party Sites

Our website may offer links to other websites. Customers should be aware that operators of linked websites may also collect our customers’ personal information (including information generated through the use of cookies) when they link to those websites. We are not responsible for how such third parties collect, use or disclose our customers’ personal information, so it is important for our customers to familiarize themselves with the privacy policies of such third parties before providing them with personal information.

Changes to this Privacy Statement

We reserve the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.


Anyone may contact us at 1-800-463-9195 or to request access to or the correction or update of their personal information. In addition, anyone may call The Messengers International's call centre at 1-800-463-9195 and request that his or her electronic signature or other personal information displayed in association with a specific waybill number be removed from our online shipment tracking application.

Contacting Us

Any questions about this Privacy Statement or concerns about our compliance with this Privacy Statement should e-mail to Please note that any comments, suggestions or materials provided to us shall be deemed to be of a non-confidential and non-proprietary nature (becoming the property of The Messengers International upon our receipt of same) and we shall be entitled to use and distribute such comments, suggestions or materials to any other parties and for any other purposes, including, but not limited to, developing and marketing products and/or services incorporating or based on any such comments, suggestions or materials.